Any organization looking to improve back office operations should look at using a program for instance Enlighten software. With this particular program, identifying, recording and coping with error and lost-time becomes simpler. Why? It's because quality can be enhanced even more as it could be extensively evaluated and handled while contact center performance and service are proactively dealt as well. In addition, customer service surveys can be accomplished along with staff suggestions and ideas while complaints are quickly addressed with the aid of this quality management program. When quality and waste are managed, operational performance improves. Here are two examples of Enlighten's optimization systems that will reveal how it helps.
The Service Optimizer assists in the management of quality and waste. Reports and tools control information required to assess areas of reduced performance or where quality is being affected. With this information, team members will have a clear picture of best places to concentrate efforts to boost service and quality. Lost time, known as waste, is placed into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are incredibly intricate, the this simplifies the process to make aspects of concern easier to recognize hence issues may be tackled with ease.
Process driven loss consists of waste created due to a poorly designed process. Employees must find other ways to complete the task. This may be poorly designed form in which employees must spend some time explaining how to complete the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things like a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this particular software, employees can identify these areas to fix the issues resulting in waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the required corrections.
Then there's also Performance Optimizer which features five applications meant to deliver the overall big picture once areas of loss have been acknowledged. With this big picture, tools are supplied to optimize general performance in the company's back office operations. It reduces lost time proactively and systematically that leads to improved quality as well. The software takes this a step further while it categorizes the lost time to supply distinct categories then action can be taken. It quantifies both time lost and the volume while providing data necessary to develop a business case, thus permitting the management team to examine the effectiveness within a quality framework.
The Service Optimizer assists in the management of quality and waste. Reports and tools control information required to assess areas of reduced performance or where quality is being affected. With this information, team members will have a clear picture of best places to concentrate efforts to boost service and quality. Lost time, known as waste, is placed into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are incredibly intricate, the this simplifies the process to make aspects of concern easier to recognize hence issues may be tackled with ease.
Process driven loss consists of waste created due to a poorly designed process. Employees must find other ways to complete the task. This may be poorly designed form in which employees must spend some time explaining how to complete the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things like a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this particular software, employees can identify these areas to fix the issues resulting in waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the required corrections.
Then there's also Performance Optimizer which features five applications meant to deliver the overall big picture once areas of loss have been acknowledged. With this big picture, tools are supplied to optimize general performance in the company's back office operations. It reduces lost time proactively and systematically that leads to improved quality as well. The software takes this a step further while it categorizes the lost time to supply distinct categories then action can be taken. It quantifies both time lost and the volume while providing data necessary to develop a business case, thus permitting the management team to examine the effectiveness within a quality framework.
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Manage quality and waste, incident and error driven loss as well as your contact centers within your Back Office Operations appropriately with Enlighten Software. Go to this website today to learn how its optimization tools can help you.. Check here for free reprint license: Effective Performance Of Back Office Operations Software In Business.