Effective phone communication requires etiquette. When interacting with your customers, you have to be as sharp as possible, not only in selling but also in observing your phone manners. It's perfectly okay to answer the phone with confidence. You should never forget to let etiquette guide you throughout though. If you showcase undesirable conduct, you might lose that potential sales experience!
Do you know how to sell on the telephone? If not, then be delighted to find out telephone etiquette tips and how to sell on the telephone strategies that you can utilise to create a wonderful phone marketing strategy.
Do not eat while speaking on the telephone. You might not know it but clients can hear that distinct sound that comes from chewing of food. How should your customers react when they know you are eating as they talk to you? If you do not want to be called unprofessional, resist the temptation of eating while having phone conversations.
Do not let your clients wait too long before you respond to the call. Answer the telephone on the second ring. First ring is abrupt. For a brief period of preparation, it is highly advisable to answer the phone on the second ring.
Don't react negatively to your customers. If you don't like what you're hearing, try to be patient. Avoid being emotional and attached to the situation. Do not take the verbal strikes as personal attacks against your persona. Irate customers are aggressive, so do not get too offended when they lash at you. The ideal thing to do is to keep providing assistance to your angry customers.
Smile when you answer the telephone. A smile can be heard over the telephone. It keeps you in positive frame and invites your customers to a great start.
Do you know how to sell on the telephone? If not, then be delighted to find out telephone etiquette tips and how to sell on the telephone strategies that you can utilise to create a wonderful phone marketing strategy.
Do not eat while speaking on the telephone. You might not know it but clients can hear that distinct sound that comes from chewing of food. How should your customers react when they know you are eating as they talk to you? If you do not want to be called unprofessional, resist the temptation of eating while having phone conversations.
Do not let your clients wait too long before you respond to the call. Answer the telephone on the second ring. First ring is abrupt. For a brief period of preparation, it is highly advisable to answer the phone on the second ring.
Don't react negatively to your customers. If you don't like what you're hearing, try to be patient. Avoid being emotional and attached to the situation. Do not take the verbal strikes as personal attacks against your persona. Irate customers are aggressive, so do not get too offended when they lash at you. The ideal thing to do is to keep providing assistance to your angry customers.
Smile when you answer the telephone. A smile can be heard over the telephone. It keeps you in positive frame and invites your customers to a great start.
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