Asia is no stranger to the arrival of the various call centers that businesses all over the world depend on as crucial extensions of their customer support departments. This is because a good quantity of these call centers have set up operations in Asian nations and are continuing to pop up all over the continent.
This is also why we regularly come across people with varying accents and nationalities when calling a particular company's customer support section, or when taking telephone calls from telemarketers, even when the businesses they represent are only doing business in a specific country.
This arrangement has numerous advantages, for one thing, it provides various companies with a cheaper alternative to managing an in house remote customer service and telemarketing office, it also generates additional jobs in a multitude of countries. But there are also instances when such an arrangement ends up doing more harm than good, especially when the agent taking the telephone call appears to have no clue whatsoever on how to handle clients on the phone.
When this happens, the business being represented by the call center suffers and loses the chance to gain added clients. This is why one should follow specific rules on how to sell on the phone.
Let us begin with what one should do at the initial point of contact during a telephone call. Good techniques on how to sell on the telephone should commence as soon as the communication process gets under way, and even before the telephone call is answered. This means that before answering or making a phone call, one should put him or herself in a mindset to please and delight the client. Simple steps such as taking a deep breath, smiling, and being prepared with a good opening line could make all the difference when taking telephone calls from clients.
The first few words exchanged with a client on the telephone is of the utmost importance, this is because individuals often judge your entire performance in those initial moments of the conversation, and for you to be able to entice them to buy your products or keep supporting the products and services that you offer, it is crucial to make a good first impression.
This is also why we regularly come across people with varying accents and nationalities when calling a particular company's customer support section, or when taking telephone calls from telemarketers, even when the businesses they represent are only doing business in a specific country.
This arrangement has numerous advantages, for one thing, it provides various companies with a cheaper alternative to managing an in house remote customer service and telemarketing office, it also generates additional jobs in a multitude of countries. But there are also instances when such an arrangement ends up doing more harm than good, especially when the agent taking the telephone call appears to have no clue whatsoever on how to handle clients on the phone.
When this happens, the business being represented by the call center suffers and loses the chance to gain added clients. This is why one should follow specific rules on how to sell on the phone.
Let us begin with what one should do at the initial point of contact during a telephone call. Good techniques on how to sell on the telephone should commence as soon as the communication process gets under way, and even before the telephone call is answered. This means that before answering or making a phone call, one should put him or herself in a mindset to please and delight the client. Simple steps such as taking a deep breath, smiling, and being prepared with a good opening line could make all the difference when taking telephone calls from clients.
The first few words exchanged with a client on the telephone is of the utmost importance, this is because individuals often judge your entire performance in those initial moments of the conversation, and for you to be able to entice them to buy your products or keep supporting the products and services that you offer, it is crucial to make a good first impression.
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